Sitharaman gives Infosys Sept 15 deadline to fix glitches in new I-T portal

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NEW DELHI: The finance ministry has given Infosys a deadline of September 15 to fix glitches in the new I-T portal.
Company CEO Salil Parekh on Monday met finance minister Nirmala Sitharaman in New Delhi, after being ‘summoned’ over the snags in the portal.
Sitharaman is believed to have conveyed the government’s “deep disappointment and concern” over the continuing glitches in the new income tax filing portal.
A statement issued by the Income Tax Department said that during the meeting the finance minister emphasised that there is a need for putting in more resources and efforts on the part of Infosys so that the much delayed delivery of agreed services is ensured.
“Hon’ble Finance Minister demanded that the issues faced by taxpayers on current functionalities of the portal should be resolved by the team by 15th September 2021 so that taxpayers and professionals can work seamlessly on the portal,” the I-T department said in a statement after the meeting.
Sitharaman had also met Parekh and company COO Pravin Rao on June 22.
Infosys was awarded the contract in 2019 to develop the new income tax e-filing portal. The project was aimed at developing the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and also expedite refunds.
However the portal www.incometax.gov.in has been facing glitches since its launch, with users complaining that certain functionalities were either unavailable or working slow.
In July, the finance ministry asked the Institute of Chartered Accountants of India to constitute a seven-member task force to look into the technical issues facing the new Income Tax e-filing portal developed by Infosys. The ICAI then constituted a team to analyse the issues.
The portal was not accessible on August 21 and 22 till late evening. It came back after what the tech major described was an “emergency maintenance”.
Infosys India Business Unit in a late evening tweet on Sunday said, “The emergency maintenance of the @IncomeTaxIndia portal has concluded and the portal is live. We regret any inconvenience caused to taxpayers.”

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